Question 1

What is a virtual phone number for AI agents?

Accepted Answer

A virtual phone number is a real, callable, textable phone number that's routed by software instead of a physical SIM. For an AI agent, it's the contact identity customers save in their phone — and the line your agent uses to send and receive SMS, voice, and WhatsApp messages.

Question 2

How do AI agents use WhatsApp?

Accepted Answer

AI agents use WhatsApp in two modes: the Twilio sandbox (fastest — customer texts a join code) and the WhatsApp Business API (production — green checkmark, branded sender name, template messages). Both let your agent send and receive messages, photos, voice notes, and rich cards.

Question 3

How do I connect Telegram to an AI assistant?

Accepted Answer

Create a bot with @BotFather, paste the token into Aurum, and we auto-configure the webhook. Your AI agent immediately handles DMs, group messages, inline queries, and commands.

Question 4

Can AI agents have dedicated phone numbers?

Accepted Answer

Yes. Aurum provisions a dedicated virtual phone number from Twilio for each agent. Customers see one consistent contact across SMS, voice, and WhatsApp.

Question 5

How does Aurum work with Twilio?

Accepted Answer

Aurum sits on top of Twilio so you don't have to. We handle number provisioning, webhook configuration, signature verification, billing, and routing. You never touch the Twilio console.

Question 6

What's the difference between WhatsApp API and QR pairing?

Accepted Answer

QR / sandbox pairing is fastest — your customer texts a join code and the channel goes live in seconds. The WhatsApp Business API is production-grade: branded display name, green checkmark, template messages, and no opt-in friction. Aurum supports both and lets you upgrade later.

Question 7

Which countries are supported?

Accepted Answer

80+ countries for phone numbers. WhatsApp Business is supported in all WhatsApp markets. Telegram is global. See the country list on /virtual-phone-number/us and adjacent pages.

Question 8

Do I need to bring my own AI model?

Accepted Answer

Aurum is the identity and channel layer — you bring the brain. Plug in OpenAI, Anthropic, Mistral, your fine-tuned model, or your own LangGraph / agent framework.

Question 9

Is Aurum GDPR-compliant?

Accepted Answer

Yes. We support EU data residency, full message retention controls, PII redaction, and right-to-erasure flows.

Question 10

Can I send outbound messages?

Accepted Answer

Yes — over SMS, WhatsApp (with templates), Telegram, and email. Outbound rates are billed at cost.

Question 11

How is this different from a chatbot widget?

Accepted Answer

Chatbot widgets only work inside your website. An Aurum-equipped agent works on the channels customers already live in — phone, SMS, WhatsApp, Telegram, email — and they can save it to their contacts like a real person.

Question 12

What does the public agent page do?

Accepted Answer

It's a polished landing page at aurum.card/your-agent that shows your agent's name, avatar, and one-tap call/message/save-to-contacts buttons. Perfect for QR codes on packaging, email signatures, or paid ads.

Everything you wanted to know about AI agent identity.